Shipping policy

Thank you for shopping with us. Please review our shipping policy below to better understand how your order is processed and delivered.

Processing Time

Processing Time: 2–3 Business Days

All orders are carefully processed, inspected, and packaged within 2–3 business days after payment confirmation (excluding weekends and holidays).

At kaven, we are committed to delivering high-quality products and a reliable shopping experience. During the processing period, our team ensures that each item meets our quality standards before it is securely packaged for shipment. This preparation time allows us to reduce errors and ensure your order arrives in excellent condition.

Please note that processing time refers to the time required to prepare your order before shipment and does not include delivery time.

Delivery Time

Estimated Delivery Time: 15–28 Business Days

Due to the nature of international shipping, orders typically arrive within 20–30 business days after they are shipped.

This estimated delivery time includes several stages of the international logistics process, such as:

Order dispatch from our fulfillment center

International transportation

Customs clearance in the destination country

Local carrier handling and final delivery

While we work closely with our logistics partners to ensure timely delivery, certain factors beyond our control—such as customs inspections, local postal delays, weather conditions, or peak shipping seasons—may occasionally affect delivery timelines.

Additional Shipping Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).

Delivery times are estimates and may vary depending on your location.

Shipping timelines may be extended during holidays, promotional periods, or unforeseen logistical disruptions.

We truly appreciate your patience and understanding as we work to deliver your order safely and efficiently.

If you have any questions regarding your shipment, please feel free to contact our customer support team.